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Support

App: Bbong Online Family (나이롱뽕 패밀리) · Developer: Yogoloper

The same account and friend rooms are shared with future Bbong editions from the same developer.

Email jguddnjs@gmail.com and we reply within 2 business days. Please include the user ID shown in the bottom-right corner of the game screen (e.g. ID 1a2b3c4d), your device model, and a screenshot if the issue is visual.

• Weekly ranking — finish a quick match and your points move by the place you took at that table: +3 down to −3 in a six-player game, +2, +1, −1, −2 in a four-player game. Every table adds up to zero, so playing more never inflates a score. One game puts you on the board, and the weekly column restarts from zero each Monday while lifetime points carry on. The fourth card in the lobby opens the Hall of Fame and its top 100. Points are a record only: they have no cash value and cannot be bought, exchanged, transferred, or withdrawn, and there is nothing to buy in the game.
• Ads — a single full-screen ad appears now and then right after you pick a mode in the lobby, never during a game. Ads are non-personalized. Separately, a button in the lobby may offer one optional ad that wins back points a recent game took off you (up to five a day) or lifts a week that has gone negative (up to twice a day). Neither can carry you above what you lost, so no amount of watching buys points you did not play for, and nothing can be purchased or cashed out.
• Reporting and blocking — report or block a recent opponent from the Account tab, or from the in-game settings sheet. Blocking is mutual, so you are never seated together again.
• Disconnections — sign back in and you return to your seat; an AI bot plays for you meanwhile so the other players' game keeps going.
• Account deletion — delete it yourself in the app under Profile → Account → Delete account. See Account & Data Deletion for what is removed.
• Learning the rules — the in-app Tutorial (help button, top right) covers them in 8 lessons.
• Privacy — see the Privacy Policy.